We’re committed to delivering your orders efficiently and reliably. Please review our shipping guidelines below to understand how and when your items will arrive.

🚚 Processing Times

All of our products are made to order, which means we require a short production period before dispatching your items.

  • Standard Orders: 2–4 business days for processing

  • Custom Orders: 2–7 business days (depending on design complexity and approval)

  • Wholesale Orders: Processing times vary and will be communicated directly

Please note that these timelines may be extended during peak seasons or promotional periods.

🌍 Shipping Destinations

We currently ship to:

  • Domestic addresses within Australia

  • Selected international destinations including the USA, UK, New Zealand, and Canada

  • Our international shipping locations may expand or change as we continue to grow.

Shipping availability and rates will be calculated at checkout.

💳 Shipping Rates

Shipping costs are calculated based on:

  • Delivery location

  • Order size and weight

  • Shipping method selected at checkout

Some products may qualify for free or flat-rate shipping during promotional periods.

🕒 Estimated Delivery Times

Once shipped, delivery times vary by location:

  • Standard: 7–12 business days, depending on region and customs clearance

Tracking information will be provided once your order ships.

🚨 Delays & Exceptions

We do our best to ship on time, but we’re not responsible for delays caused by:

  • Courier issues

  • Weather disruptions

  • Customs clearance for international orders

We also cannot guarantee delivery dates and are not liable for missed events or deadlines.

❗ Incorrect Addresses

Please double-check your shipping information before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days of the estimated delivery date

  • Include your order number and any tracking or photo evidence

  • We will work with the courier and provide a replacement or refund if applicable

🏷 Wholesale Shipping

For wholesale accounts:

  • Shipping timelines and methods are agreed upon separately

  • We offer flexible solutions for bulk shipments and recurring orders