Thank you for shopping with Upodz.com! Because our products are custom-made just for you, we have a clear returns and exchanges policy designed to be fair, transparent, and hassle-free.

📦 Made-to-Order & Custom Products

All our products are printed or produced on demand, and many include custom designs or customer-uploaded content.
For this reason:

  • We do not accept returns or refunds for:

    • Change of mind

    • Incorrect size or color selection

    • Customer errors in uploaded artwork or text

  • All sales are final unless the item is damaged, defective, or incorrect.

✅ Damaged, Defective, or Incorrect Orders

We take quality seriously. If your item arrives with a production error, damage, or incorrect design:

  1. Contact us at info@upodz.com within 30 days of delivery.

  2. Include your order number and photos of the issue.

  3. We’ll quickly arrange a free replacement or refund.

🔁 Exchanges

We don’t offer traditional exchanges, but if your product is faulty or incorrect, your replacement will be processed as a new order at no cost to you.

📮 Returns Process

If we authorize a return:

  • You’ll receive instructions for sending the item back.

  • Items must be unused, in original condition, and returned within 14 days of approval.

  • Unauthorized returns will not be accepted.

📊 Wholesale Orders

For wholesale or bulk orders, returns are handled case-by-case. Please email us with your details to discuss.

💡 Our Promise

We’re a small business built on happy customers. While we can’t accept change-of-mind returns (because everything is custom-printed), we’ll always do our best to:

  • Help you choose the right size with detailed size charts,

  • Work with you to make things right if there’s ever a problem,

  • Offer store credit or discounts for rare exceptions.